Privacy Policy
Your privacy is important to us. This policy explains how Hoppaws collects, uses, and protects your personal information when you use our pet marketplace platform.
Last updated: December 8, 2025
Personal Information
When you create an account or use our services, we may collect:
- Name, email address, and phone number
- Profile information and photos you choose to share
- Pet information including photos, breed, age, and health details
- Location information (city/region) for pet listings
- Payment information for premium services
- Messages and communications with other users
Automatically Collected Information
- Device information (IP address, browser type, operating system)
- Usage data (pages visited, time spent, features used)
- Cookies and similar tracking technologies
- Log files and analytics data
We use your information to provide and improve our services:
- Create and maintain your user account
- Display pet listings and facilitate pet adoptions
- Enable communication between pet owners and adopters
- Process payments for premium services
- Send important updates about your account or listings
- Improve our platform and develop new features
- Ensure platform security and prevent fraud
- Comply with legal obligations
- Send promotional communications (with your consent)
When We Share Information
- With Other Users: Your pet listings and profile information are visible to other users
- Service Providers: Third-party services that help us operate our platform (hosting, analytics, payment processing)
- Legal Requirements: When required by law or to protect our rights and users' safety
- Business Transfers: In case of merger, acquisition, or sale of our company
- With Your Consent: Any other sharing you specifically authorize
What We Don't Share
- We never sell your personal information to third parties
- Your private messages remain confidential
- Contact information is only revealed when you choose to share it
- Payment information is securely processed and not stored by us
We implement industry-standard security measures to protect your information:
- Encryption of data in transit and at rest
- Secure servers and regular security audits
- Access controls and employee training
- Regular backups and disaster recovery procedures
- Two-factor authentication options
- Monitoring for suspicious activities
Note: While we implement strong security measures, no system is 100% secure. We encourage you to use strong passwords and keep your account information confidential.
Data Control Rights
- Access: Request a copy of your personal information
- Update: Correct or update your account information
- Delete: Request deletion of your account and data
- Export: Download your data in a portable format
- Restrict: Limit how we process your information
- Object: Opt out of certain data processing activities
Communication Preferences
- Opt out of marketing emails at any time
- Manage notification settings in your account
- Control visibility of your profile and listings
- Choose who can contact you directly
To exercise any of these rights, please contact us at privacy@hoppaws.com or through our contact form.
Children's Privacy
Hoppaws is not intended for children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Users
Hoppaws is based in the United States. If you are accessing our services from outside the US, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located.
Policy Updates
We may update this privacy policy from time to time. We will notify you of significant changes by email or through our platform. Your continued use of Hoppaws after changes become effective constitutes acceptance of the updated policy.
Questions & Contact
If you have questions about this privacy policy or our data practices, please contact us: